The process detailed below will ensure Suppliers are registered, create an account and submit invoices correctly to be processed and paid in a timely manner.

Supplier Portal

Suppliers will be required to create a supplier account and to register to the Ryder Portal where invoice status can be monitored and obtained.

Suppliers | Become a Ryder Supplier

Invoice Requirements

All invoices must include the following to be processed for payment.

• The full name of the supplier, remit to address of the supplier, a unique invoice number, and an invoice date.
• Clearly indicate the total amount due, including any subtotals and taxes being assessed/collected.
• Do NOT combine invoices on the same page. We cannot process them and will reject the invoice(s).
• If the invoice is associated with a Purchase Order, it must be clearly indicated on the invoice. If the purchase order is written in by hand, please use legible handwriting. The purchase order will be provided by the Ryder location or contact.
• Alternatively, if submitted without a Purchase Order, the following must be clearly indicated on the invoice (preferably at the top of invoice):
  • Ryder/Whiplash contact’s full name
  • Their email address, if available
  • Cost center to charge
• Send your invoices to ryderap.invoices@godocufree.com (see "Invoice Submittal” section below).

Invoice Submittal 

Valid invoices meeting the above requirements can be submitted through one of the following means (all PO and non-PO invoices):

• Via Email to ryderap.invoices@godocufree.com

Alternatively:

• Via Mail to PO BOX 105366, Atlanta, GA 30348-5366
• Via electronic uploading directly into our AP portal for invoices assigned a purchase order.

Note: Invoices submitted may not be visible on your account for up to 5 business days.

If experiencing issues with the above methods, please email your invoices at corpapinvoices@ryder.com

Payments

Ryder’s payments are either processed by Electronic Fund Transfer (EFT) or check.

• Check payments will be issued by Ryder’s third-party processor, ADP.
• EFT payments will no longer be issued from Comerica Bank accounts. They will be issued from Ryder’s Bank of America bank accounts.

For EFT paid suppliers, Ryder releases funds each workday based on the due date of the invoice. If you wish to change your profile, please send an email to Epay@ryder.com indicating an EFT request on the subject line and include your company’s full name and supplier number. We will provide you with the appropriate paperwork to make the change. Please note that due to the increase of fraud events, the conversion process may take several weeks to complete.

For check suppliers, Ryder generates a weekly check run on Wednesdays. All invoices achieving their due date at the time of the check run will be included in the check printing and mailed the same day.

For timely receipt, please ensure that you update your mailing address through the Supplier Portal at the time of the change. This will make sure that the checks arrive at your new location vs. requiring a rerouting by the postal service.

To request an address change outside of the portal, please email IAsupport@ryder.com and include on the subject line "Address Change Request". In the body of the email, please provide:

• Your full name 
• Supplier number 
• The old address and the new address
• An invoice a copy or W9 as back up for the change

Inquiries

Please use your portal as the first point of inquiry.

For questions or concerns about the status of an invoice submitted using ryderap.invoices@godocufree.com please contact us via phone at 1-213-337-1892 or Email at IAsupport@ryder.com

If emailing, please include all the pertinent information necessary to investigate your concern, including but not limited to the invoice number, PO number (if relevant), your company’s full name and supplier number, and a detailed explanation of the concern (I have not received payment, my invoice does not appear on my account, but I have submitted it, etc.).

Related Questions:

How do I register for the Ryder Portal?

How do I add additional team members to the Ryder Portal?

What are the requirements for an invoice to be processed?

How do I submit my invoice?

When does Ryder process payments for Suppliers?

Who do I contact regarding the status of an invoice?