Use this information to determine your required and optional settings in RyderShip to ensure a seamless fulfillment process. These settings are specific to the RyderShip integration with Shopify.
- Finding shop settings in RyderShip
- Basics settings
- Order Item and Property Syncing settings
- Item Syncing settings
- Custom Rate Limit settings
Finding shop settings in RyderShip
In RyderShip, go to Preferences (under Customer) > Shops > Settings.
The page is split into four sections:
- Basics
- Order Item and Property Syncing
- Item Syncing
- Custom Rate Limit
Basics settings
Store URL
This should automatically populate upon shop installation. This field is not editable.
Request Shopify to Send Ship Confirmation Emails
This setting notifies Shopify when an order has shipped and is opting in to sending a ship confirmation email. Ship confirmation emails can be selectively suppressed via a Routing Rule if there are instances when a notification should not be sent.
This is a Shopify Plus Store
Checking this box signifies the connected shop is a Shopify Plus store. This warrants higher rate limits in our integration to Shopify.
Order Item and Property Syncing settings
Create an open Shopify fulfillment when orders are batched in Whiplash
When an Order is Batched, the status of the Order in Shopify is updated to Fulfillment In progress as shown below:
Refund line items when they’re removed from an Order
When a line item is decremented or removed from an Order, we will trigger a refund in Shopify.
If an order item doesn't exist or is inactive (archived) in Whiplash
The option selected in this dropdown describes the action(s) RyderShip will/won’t take when an order is synced that contains inactive or archived items. Many customers select “Pause the order and send me an email” because an order for an inactive item is a red flag that something is amiss between Shopify and RyderShip.
Import Shopify sales tax info with Orders
Checking this box will pull in sales tax on Orders.
Import orders with payment status
This is a multi-select list that tells RyderShip at what order payment status(es) it should import orders. Most customers select Paid only.
Customers leveraging Global-e should only import Paid orders. Otherwise, the order may not:
* Be fraud check complete
* Be available for label purchase at the time of Pack
Item Syncing settings
Enable if Shopify barcodes match Barcodes on your inventory. Changes made in Shopify will create a new scancode alias, so your old Barcodes will still work
Selecting this option will map Shopify barcodes to RyderShip scancodes. Any changes made to a product/variant's barcode in Shopify will be reflected in Whiplash as a new Scancode Alias. Barcodes must be unique, and duplicates will be rejected.
Enable to sync item serial numbers to Shopify when an order is fulfilled in Whiplash
With this setting active, captured serial numbers will populate as Additional Details in Shopify when orders are shipped. See Serial Number Capture for more information.
Import new line items added in Shopify during an order's gestation period
Automatically import new order items into RyderShip that are added in Shopify after an order has already synced to RyderShip. This can only occur while an order is gestating - the time when an order has been received but RyderShip does not work on it to give customers / customer service agents time to edit the order as needed.
To review the gestating configuration in RyderShip, go to Preferences > General > Order Handling.
Recommendation: Set this configuration at >=1 hour
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Custom Rate Limit settings
- Custom Bucket Size
- Custom Leak Rate
RyderShip’s Shopify integration uses GraphQL, which makes these two fields obsolete and no longer referenced by RyderShip. See more information on Shopify rate limits in Shopify’s developer doc:
https://shopify.dev/docs/api/usage/limits#rate-limits
Related articles:
Related questions:
For Shopify, how do I determine the required and optional settings in RyderShip?