Overview
With NetSuite and RyderShip working together, you’ll have streamlined order management with seamless data synchronization, flexible customization, and reliable fulfillment processes.
This integration leverages our API and webhooks to connect your workflows. It also features hands-on support and customization options as a one-stop-shop for your RyderShip fulfillments from NetSuite.
How it works
All incoming requests to RyderShip are via API calls and all outgoing notifications are via a combination of API and webhooks.
The diagram above shows how information flows between systems for:
- Orders
- Items
- Shipnotices (Purchase Orders/Transfer Orders)
- Returns
- Inventory
The integration supports creating, and tracking orders with shipment and status updates, as well as managing items with real-time updates inventory syncing.
Shipnotices enable efficient purchase order handling, while returns are processed through a dedicated endpoint with completion tracking. Inventory management is primarily supported through webhooks, with additional syncs to ensure quantity integrity across systems.
Setup instructions
Complete the following steps to begin the process for your NetSuite <> RyderShip integration.
- Set up a NetSuite account if you don’t already have one.
For more information on becoming a NetSuite customer, reach out to partnerships@whiplash.com.
- Complete the following form to initiate the setup process:
https://form.asana.com/?k=9LJ2WaQ97fQ_aZ8HXzYTWQ&d=1200393606481042
If you have questions about the form, email support@whiplash.com for assistance.
- RyderShip will be notified once you submit the form, and we will meet to discuss your requirements and if our solution will work for your business needs.
This integration is supported in partnership with a third-party vendor who acts as the connection layer, and they will be a part of implementation and discussion.
FAQs
What flows are supported?
Orders, Items, Fulfillments, Inventory, Purchase Orders (POs) / Transfer Orders (TOs), Returns
What is the typical timeline?
The standard onboarding timeline is approximately 6–10 weeks from kickoff to go-live. This assumes all parties remain committed to agreed timelines and does not account for additional workflows outside of the standard integration endpoints.
Are there expected cost benefits?
Yes. With RyderShip as your dedicated 3PL partner, this integration can reduce costs by eliminating the need for additional third-party providers and long-term contracts.
What customization will be offered through this integration?
This integration supports standard fulfillment workflows between RyderShip and NetSuite. A field-mapping exercise will be conducted to ensure all systems are aligned. If custom fields are needed, they can be added and mapped at no additional cost. Additional workflows, if required, can be discussed and scoped during the implementation process.
What is not within scope?
This integration does not support pulling or updating custom records in NetSuite. For example, only Sales Orders and Item Fulfillments are supported as order records.
RyderShip does not manage your NetSuite instance. All NetSuite administration remains your responsibility.
Orders cannot be updated once they have been pushed to RyderShip by the connector. This is because the assumption is that the 3PL will fulfill orders as quickly as possible. Gestation periods can be configured in NetSuite or the connector to allow for edits before the order is sent to RyderShip.
Note: If edits or cancellations are required after an order is in RyderShip, these changes can be made manually in the RyderShip platform or with assistance from the Operations team.
Where can I learn more about NetSuite?
You can learn more through our Ryder Partner Directory or by contacting our team for additional information about this integration.