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Overview
With NetSuite and RyderShip working together, you’ll have streamlined order management with seamless data synchronization, flexible customization, and reliable fulfillment processes.
This integration leverages APIs and webhooks to connect your back-office workflows. It also features hands-on support and customization options as a one-stop-shop for your RyderShip fulfillments from NetSuite.
How it works
All incoming requests to RyderShip are via API calls and all outgoing notifications are via webhooks.
The diagram above shows how information flows between systems for:
- Orders
- Items
- Ship Notices (Purchase Orders)
- Returns
- Inventory
The integration supports creating, updating, and tracking orders with shipment and status updates, as well as managing items with real-time updates and status tracking.
Ship notices enable efficient purchase order handling, while returns are processed through a dedicated endpoint with completion tracking. Inventory management is primarily supported through webhooks, with optional nightly syncs to update warehouse quantities.
Setup instructions
Complete the following steps to begin the setup process for your NetSuite | RyderShip integration.
- Set up a NetSuite account if you don’t already have one.
For more information on becoming a NetSuite customer, reach out to partnerships@whiplash.com.
- Complete the following form to initiate the setup process:
https://form.asana.com/?k=9LJ2WaQ97fQ_aZ8HXzYTWQ&d=1200393606481042
If you have questions about the form, email support@whiplash.com for assistance.
- RyderShip will be notified once you submit the form, and we will meet to discuss your requirements and if our solution will work for your business needs.
This integration is supported in partnership with a third-party vendor and they will be a part of implementation and discussion.
FAQs
What types of information will be supported in this integration?
This integration supports the flow of information from orders, fulfillments, inventory, purchases, transfer orders, receipts, and products.
How quickly can I go live once onboarding has started?
Our typical onboarding timeline is approximately 6-8 weeks to go-live. This relies on all parties staying committed to timelines and doesn’t account for any additional workflows outside of the standard endpoints.
Are there expected cost benefits?
With RyderShip as your committed 3PL partner, leveraging this integration will save on costs of additional third parties and long-term contracts.
What customization will be offered through this integration?
This integration supports standard fulfillment workflows between RyderShip and NetSuite, if additional custom mappings and workflows are required, those can be discussed during the implementation process.
Where can I learn more about NetSuite?
You can learn more about NetSuite in our Ryder Partner Directory or by reaching out to our team to learn more about this integration.