Defective Merchandise

Josh Chamberlain
Josh Chamberlain
  • Updated

What happens to merchandise that doesn't pass quality control?

Whiplash does not count defective goods into your normal inventory. You have 2 options to determine what happens from there:

Collect & Return

Units will be received into an item called "Defective Inventory". All units will be added to this single item, and the weight and the dimensions will be set to the average for you items. You can create an order for this item at any time to send the goods to yourself or a 3rd party. Normal storage charges apply and outbound order fees apply. This is the default behavior.

Immediate Destruction

Once a unit has been determined to be defective, it will be immediately destroyed. No additional charges apply.