Reporting Problems

Lisa Warden
Lisa Warden
  • Updated

We strive for 100% accuracy, but occasionally mistakes are inevitable.

By reporting mistakes when they occur, we can trace the problems back to their root source, prevent a recurrence, and give facilities critical performance feedback.

To report a problem with an order, go to the Order Details page and click, "Report Issue".

You'll be able to select from a list of problems and give a brief description of the issue. Whiplash tracks these statistics as part of our overall operational fitness.