Use this article when the Webstore inventory level is wrong. 

1.   Is RyderShip's Available Quantity level correct on Item Details?

2.   Is the Published Quantity correct?

 Published Quantity = Available Quantity + Quantity of Published Ship Notice Items.

3.   Is the item connected to the webstore?

Click the Shops tab on Item Details. The customer's webstore should be listed under Shop Connections.

4.   Click the [Webstore] quantity comparison to take a live reading of the webstore vs. RyderShip.

If the numbers match, RyderShip is in sync and the problem is with the webstore.

5.   Are the item's Rules in alignment with Process Orders?

Click the Rules tab on Item Details to view the existing rules.

6.   Are the Customer settings (General tab) set to send automatic inventory updates?

7.   If all steps have failed, Contact Support.