Ecommerce Platform: Syncing Inventory

Michael Chen
Michael Chen
  • Updated

Basics

Whiplash will attempt to sync inventory level to each E-Commerce platform associated with an item. For most integrations, this happens with web hooks in real time.

You can turn off inventory syncing between Whiplash and individual stores/platforms by going to your integration settings.

 

Preferences

Standard Setup for New Customers

  • Inventory levels only sync for items we've received—we won't zero out items we've imported but not received.
  • Inventory levels start syncing as we receive items.

This is achieved with the settings below: Automatically Sync Inventory levels when Items are set to "Process Orders". Whiplash handles the Process Orders setting based on item availability.

 

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Item Overrides

It's possible to adjust behavior or turn sync off for a particular item from the Rules tab of the item's Details page. The setting on the item level will take precedence over the setting on the customer level.

Item_Details__Im_a_source_location_item_6.png

The Sync Inventory options are as follows: Item_Details__Im_a_source_location_item_6.png

  • Customer Default - This is the default option. Customer default will respect your default "Sync Inventory" setting in the Customer Preferences page (General tab).
  • Never - Inventory syncs will not be triggered. This will also affect "publishing quantities" to your shop during ship notices.
  • Always - Inventory syncs will always be triggered. (Warning: Shopify may rate limit us if you have many items set to "Always" and this can lead to inventory discrepancy issues between Whiplash and Shopify)
  • Only when item is set to Process Orders - Inventory syncs will only be triggered if the item has "Process Orders" on. The "Process Orders" setting is located under the "Orders" tab of an item:

Item_Details__Im_a_source_location_item_6.png

Bulk Action

If you need to sync in bulk, create a "Search" with the Items you would like to sync. Select "Bulk Action" and click on "Sync Inventory".

Inventory__All.png

For bulk updating the "Inventory Sync" settings, we can update the setting for multiple items through the "Set Sync Inventory Notifications" bulk action.

Inventory__All___Whiplash.png

Inventory__All___Whiplash.png

 

Related Questions:

How does Whiplash sync inventory?

How do I override sync settings for a particular item?

How do I sync in bulk?