Our goal is to give you complete transparency into how much you're paying us and why. Your billing page is a real-time record of the work we're doing and how much we're charging you for it.
Credit Card vs ACH
The primary difference between these two methods is the way we handle payment processing fees.
Credit Card Customers
Whiplash is a prepaid service. You will pre-pay for about a week's worth of activity based on the past 3 weeks' volume; this is your refill amount. That balance will be spent down as your orders ship. When your balance reaches zero or is in the negative, that negative balance will be rounded up to the nearest $25 and added to the refill amount (see example below). This is billed through our automated payment processing system to the card on file.
You can have us set a custom refill amount for your account instead of a flexible charge, which will be charged when your account balance reaches zero.
Example: Your account is now negative $35, this will be rounded up to $50 and added to your refill amount.
ACH is billed similar to credit card payments. However, ACH charges are run once per week. You will be charged a refill amount for about a week's worth of activity in addition to any negative balance due at the time your ACH account is billed. If your account is still positive once we are running ACH charges the following week, you will be charged your refill amount less the remaining balance. ACH payments take seven days from the time they are run to clear into your Whiplash account.
Please note: As a prepaid service, you must keep a billable account on file at all times. If at any time your ACH debit is declined by your bank, your account will be placed on a payment hold. A credit card must be added to your account to resume service.
Invoicing & Statements
Because we are a prepaid service you will not receive invoices from Whiplash. Each month we will email you a statement for record-keeping and reconciliation. This statement will cover the previous month's charges. Once generated, your statements are also stored in your 'Account Preferences' menu. Please select 'Billing' from the drop down menu. From there, you can view, search all transactions or download a CSV of all billable charges for that period.
Accepted Credit Card Payment Methods
Visa, Mastercard and American Express are accepted for all US Whiplash locations. Non-US locations are billable via Visa and Mastercard only.
Editing Credit Card Information
Credit card payment information may be adjusted or updated in your 'Account Preferences' drop down. Select 'Preferences' > 'General' > 'Update Credit Cards.'
Storage fees are applied on the first of the month to cover the previous month's activity. The amount is based on what you have in stock at the end of the month. So, if you receive your product on the 15th and ship it all before the 1st, you beat the system!
If your actual storage charges are less than the minimum storage fee, a second fee is added to make up the difference. We list the two fees separately so you can see how much "free" storage you have left vs. the actual storage you're using.
If you're using Whiplash in multiple currencies, you'll see a set of tabs that shows your balance in each currency. Each of these currency accounts will be kept topped-up for the upcoming week's activity.
At the end of each month, you'll get a statement for each currency your business uses.
Whiplash UK billing is in British Pounds, Sterling. Whiplash Canada billing is in Canadian Dollars.
Rate Change Eligibility
Customers are eligible to submit a rate change request after the most recent 90 days of history into a qualifying tier. Tier rate changes are not retroactive, and rate changes, if any, are effective after customers request is approved. You may submit your rate change request to email@example.com.
Payment Processing Fees
Whiplash charges a payment processing fee of 2.75% of the total amount billable for each payment made via credit card, except as otherwise exempted.
Eligible clients may elect to pay a payment processing fee of $25.00 total monthly, covering a full months statement period.
Note: To be eligible for the Flat Payment Processing Fee of $25.00 per month you must submit a completed ACH Authorization form to firstname.lastname@example.org. Our Support team will provide you with instructions to complete the ACH account verification process. Please note: Any account used for ACH must have a physical presence in the United States. Online/Mobile Banks without a physical presence in the US will not be verifiable.