If a Shopify product is not in RyderShip:

1. In Shopify, does the variant have Requires Shipping turned on?
    
2. In RyderShip, is the fulfillment service for the item whitelisted on the customer's Shop Preferences?
    
3. Can the product be manually imported into RyderShip? 
   Customer Preferences > Shops > Import Products > IDs = Shopify Product ID
    
4. Does the product's scancode have 51 or more characters?  RyderShip item scancodes cannot have more than 50 valid characters, or the item creation will fail. See Scancodes for more details. 
    

If still unresolved, Tech should additionally check:

1. Does the originator already exist in the db, and was deactivated?
    
2. Does the originator already exist, and is connected to another item?