To avoid additional costs from assembly and sorting fees, your products should arrive to Whiplash ready to ship: pre-assembled, sorted, with a unique barcode for each SKU, and an associated Ship Notice. Simply bagging/inner boxing each SKU and labeling the outside of the bag/box is acceptable. Each variant of your product needs its own SKU (more information can be found here).
You are also responsible for making sure the inventory gets to us with all customs cleared and duties paid. Whiplash cannot act as the Importer, the consignee, or sign any POA forms. In the event that your customs broker requires our EIN for Ultimate Consignee designation only, please have them reach out directly to email@example.com. Whiplash requires a letter confirming items will arrive free and clear of any duties, taxes, fees, or surcharges and will be exempt from any future liability on the same.
We require a delivery appointment at least 48 hours in advance for inbound freight.
Please reach out to firstname.lastname@example.org for proper contact information and advance notice required for your specific Facility.
Whiplash requires all merchandise to be barcoded. We recommend having your products barcoded in line with manufacturing. If this is not possible, with advance notice, we can apply barcodes for you during the receiving process. The cost for labeling done in our facilities is included in your Whiplash contract.
The barcodes we add are not Official UPC codes. If you plan to sell in a retail store, you will need to register for these codes and have them applied independently.
Assembly and Sorting
Whiplash will charge a half-hour minimum for any separation, sorting, or prep needed on inbound shipments that do not meet the specifications listed in this document. Improperly prepared shipments can greatly increase processing times and should be avoided when at all possible.
Assembly service is also available, payable per man-hour for labor (with a half-hour minimum) based on your contracted rates.
Please reach out to email@example.com to request an assembly project at least 3 business days prior to the arrival of your items to allow for proper scheduling.
We request that all goods be palletized, but we certainly accept floor-loaded containers. Fees may be assessed for this time-sensitive labor.
Please reach out to firstname.lastname@example.org for an estimate on costs.
Inbound pallets should be no more than 48"x40"x60". Each pallet and all inner cartons must be clearly labeled/uniquely identifiable by name or number.
Carton level packing slips must be securely attached on the outside of each pallet.
Packing Specific Items
If your product is especially breakable or vulnerable, it should arrive to Whiplash pre-packaged in such a way that it is protected from normal handling in our warehouse. If we are adding a barcode sticker, we need to know how you would like us to add the barcode without causing damage to your product or packaging. Here are a few examples:
Clothing should arrive with each unit folded in a sealed polybag with the SKU and size clearly visible. If clothing arrives to us without protective packaging for storage on the shelf, our receiving teams will use their discretion to do so as a project.
Whiplash will charge our hourly project rate; this tends to be about $0.10–0.20 per unit, in addition to labeling fees depending on size and complexity, with a minimum of a half-hour of billable labor plus the cost of material used.
Posters / Art Prints
Posters should be sent to us individually sealed in Stayflat Mailers or Pre-Tubed. If they are not Pre-Tubed, we will tube them all at the time of arrival.
Project fees apply, with a half-hour minimum plus the cost of material and our barcoding fees.
Records should arrive shrink-wrapped or in a plastic record sleeve.
Electronics should arrive to Whiplash pre-boxed in retail packaging. You are required to let us know about any items that contain any type of battery and if the battery is contained in the equipment itself, or external from the product in its own packaging. Loose batteries are not accepted.
3D Art and Sculptures
All 3D Art and sculptures should be pre-boxed with adequate padding.
Please contact us in advance to sending any art valued in excess of $250.00 per item.
Mugs / Breakable Items
Mugs and other breakables often arrive to Whiplash in master cases, with individual items not protected or boxed individually, separated by cardboard or something similar. When this is the case, we will receive your items into inventory for the quantity indicated on your Ship Notice, doing a damage check on a small percentage of the total received.
At the point of pack out/outbound processing, we will package your items using voidfill/wrapping material and an outbound shipping box that best fits your item.
What are the guidelines for items/products?
Are delivery appointments required?
Does merchendise have to be barcoded?
How do I request an assembly project?
Do you accept floor-loaded containers?
What is the maximum size a pallet can be?