Insuring a shipment
We offer shipping insurance through our label provider EasyPost:
Cost: 1% of shipment value
Full details on shipping insurance and conditions from Easypost can be seen here.
Shipping insurance can be added by creating rules, using a bulk action, or adding insurance per-order on an order's Details page.
A rule which adds insurance to any order going to California over $300 in value
A rule which adds insurance to any order containing items with SKUs that begin with "GOLD-"
Creating a search for unshipped orders created in the last 30 days shipping from Ann Arbor, and using a Bulk Action to insure
Making a claim
If you receive news that the package was damaged or lost in transit, you must fill out the EasyPost claim form and gather the appropriate supporting documents. From there, you'll send the claim to email@example.com for review. If no additional documents are needed, the claim will generally be processed within 1–2 business days.
All claims regarding damage need to be submitted to EasyPost within 30 days of shipping label creation. Claims regarding loss are to be submitted to EasyPost within the 30–60 days after shipping label creation. A claim is filed once we receive the all of the following documents:
- A completed EasyPost Claim Form
- Email from customer stating the package was damaged/not received with FULL customer name
- Invoice with buyer and seller listed
- Photos of any damage to the item and the packaging (if applicable)
Please note that you will need to give EasyPost your shipping address so that claims checks are not mailed back to the shipping facility.
Before issuing a reimbursement, we will reach out to confirm the check details and shipping address. Once confirmed, the check will be issued and mailed. This process generally takes 1 week starting on the day that you initiate your claim.
How is Value calculated?
This is the Order Value according to what was paid on the order from your Shop. If that's missing, we use the Item Value. You can override this for a specific Order by clicking "Edit Item Values" on the Order Details page.