Managing Damaged Inventory

Trisha Arnold
Trisha Arnold
  • Updated

The following are ways to determine how much Damaged Inventory you have:

Locations Tab

Damaged units are visible from an item's "Locations" tab. This is most convenient for individual or small groups of Items.


Inventory Snapshots

From the Files view, download the most recent Inventory Snapshot. The damaged_stock column tells us how many units are damaged.


Ordering Damaged Inventory

Place an Order with the number of units that are Damaged. Pause it and notify Support. Support will Batch the Order from Damaged stock.

There's not yet a way to place an Order directly from Damaged stock, although that's on the way.

Individually/in Small Groups

  1. Use the Locations tab shown above to identify quantities of damaged stock for a handful of Items.
  2. Manually create an Order for the Items.
  3. Pause the Order and notify Support.

In Bulk

  1. Use the Inventory Export described above.
  2. Locate the misc_stock and sku columns
  3. Copy these to the "Line per SKU" importer, and fill in the remaining columns with address information. 
  4. Navigate to Order Import and upload your CSV. Be sure to select the Line per SKU importer.
  5. Make sure to Pause your Order when it imports and notify Support.


Copy non-zero misc_stock from the Inventory Export...


...into the Line per SKU importer


Using a Rule to Auto-Pause Damaged Orders

If you create all Damaged Orders with a similar prefix, you can set a Rule to pause them automatically. In the meantime, we are working on making this process more automatic.


What happens during receiving?

When receiving staff encounters a damaged item, they can select a type of damage from a list (see the table below).

These Reason Codes appear on Ship Notice and Return exports, but do not affect how merchandise is stored. They are meant to be used for collecting data about the types of damage most commonly associated with each SKU, supplier, and more.

Pictures are not included unless you contact Please note that this will be billed at the project hourly rate. 

Reason Codes

Description Code
Packaging Damaged PACK
Discolored COLR
Physically damaged PHYS
Manufacturer error MANU
Not functional FUNC
Damaged by staff STFF
Dirty DRTY
Worn/Used USED
Missing Parts MISS



What about "Defective" labels?

We are still adding "Defective" labels to items:



Related Questions:

How do I find out how much Damaged Inventory I have?

How do I order Damaged Inventory?