When there are only Whiplash shipping methods, it usually indicates an issue with the package dimensions or weight. In the example below, the order is 183 lbs– most carriers have a limit of 60-72 lbs.
The Order must be to be fully packed before the option to update the Shipping Method becomes available.
This typically happens on larger orders in which the weight cannot be determined until the order has been fully packed. If this is a large order, please review Manage Large Orders for additional information.
If you have any questions or concerns please reach out to firstname.lastname@example.org for additional assistance.