- Where are serial numbers?
- Activating serial numbers
- Capturing serials numbers for cases and cartons
- Viewing item serial numbers on exported orders
What are serial numbers?
A serial number is a unique string of characters (numbers, letters, and symbols) that is used to identify a particular product/unit.
Certain products require serial numbers to be input upon shipping. This is not required by default and must be activated.
Activating serial numbers
Serial numbers can be activated either by individual item on the Item Details page or at your account / customer level.
Item level
This is generally used when only a few of your items require serial numbers.
1. From the Inventory menu, locate the item.
2. Click the item to open the Item Details page.
3. Click the Settings tab, and scroll to the Serials section to enable the Request Serial Number checkbox.
Account/Customer level
This is generally used when most of your items require serial numbers.
1. Click the Customer drop-down, and click Preferences.
2. Click the Lot Control tab, and scroll to the Request Serial Numbers section to enable the checkbox.
Capturing serial numbers for cases and cartons
You can label the outside of a case or carton with a single QR code containing all the serial numbers for a given product.
- The QR code must have individual serial numbers separated by ~d009 or ~d013 which are tab or return characters.
- The QR generation software also needs to have ProcessTilde set to Yes.
Viewing item serial numbers on exported orders
When exporting Shipped orders that have serial numbers captured against the items, you can select the option to include the serial numbers of all the order items in your export/report.
What is a serial number?
How do I activate serial number capture?
How do I capture serial numbers for a cases and cartons?
How do I view item serial numbers on exported orders?