Tracking Issues and Inquiries

Josh Chamberlain
Josh Chamberlain
  • Updated

How we Ship your Items

As your fulfillment partner, Whiplash receives and stores the items you send us. When an order is placed, we pick, pack, and ship the items to the name and address provided, using the shipping method you have requested. Whiplash packs your customers order and hands it to the carrier you've chosen.

You can check out the shipping methods here to see the normal transit times for the method you've chosen.

 Flow chart of events involved in shipping

Why can't I Track my Package?

A package showing 'pre-shipment' after pickup usually will show tracking data as it passes through the hub to be sorted by destination, or at delivery. After successful shipment of your customers order, you or your customer may see that the tracking information has not updated. Because packages are picked up in large quantities, occasionally tracking does not pick up right away.

Sometimes packages never show any tracking data at all. This is most common with USPS, but does happen across many carriers, especially those processed in our East Coast facilities. The package is still on the way to your customer.

Contact your Carrier

Once your customer's package has shipped, it is up to you, the seller, to contact the carrier you have chosen for any issues with tracking and/or delivery. Please remember that you can only check with your requested carrier on shipments that include tracking. 

Note: Depending on the carrier, you may need to create an account to log in and inquire.

Helpful links: