There are 4 ways to add your own account or a 3rd party account to ship your orders:
- Add your account to an individual order during manual order creation.
- Upload labels directly into the order.
- Work with the Parcel team to add a Customer-Owned Carrier Account to your Whiplash account.
Make sure the order is Paused or Processing. Then, navigate to the Order Details page. Select the appropriate UPS or FedEx Shipping Method.
Note: You will need to select a FedEx Method to be able to input your FedEx account number and a UPS Method to be able to input your UPS account number.
Next, click Edit Address. Finally, in the Edit Address page, fill in Account # field.
Upload your own label
Make sure the order is Paused or Processing. Update the shipping method to “Customer Provided Label." Click the shipping method Whiplash Cheapest Rate. Select "Customer Provided Label”. Upload the label. Click “Edit Address.”
On the right, choose the file and then hit "Create". Your document will appear on the Order Details page.
Schedule a carrier pickup, unless the facility already has a daily pickup for your carrier.
Account Level (legacy)
This functionality is deprecated as of March 30, 2021. If you'd like to add your own Carrier Account, this process begins with our support team.
Legacy accounts featuring UPS and FedEx account numbers retain them. On Carrier Account Rules, our team gets a helpful note letting them know of the exception.