If you are having trouble syncing your Shopify and Whiplash inventories, you could have made one of 5 common mistakes:
- The whiplash Item is not connected to the shop Item
- The Product Variants in Whiplash or Shopify are not set properly
- Another provider or service is writing over Whiplash
- Automatically Sync Inventory preference is set to "Only when item is set to Process Orders"
The Whiplash Item is not connected to the shop item. This commonly happens in cases of duplicate items and reimports. To verify the connection is correct, go to your Shops tab:
Go to your Preferences page.
Select the Shops tab.
Click on Products in your Shopify Integration settings.
Once you open products, you will see your current inventory that has been imported over to Shopify. If the item is greyed out, you will have the option to import it over.
If you see the item has a link, you will want to click that link and it will open to the current item linked in Whiplash. You can confirm the sync by going to the Shops Tab of that item and looking at the Shopify Quantity Comparison to ensure they are syncing.
If these items do not match, you will need to look in your Inventory for the correct item and merge it into your Shopify item. You can read more about merging here. Please use Manual Merging to make sure the item is linked correctly and that the Shopify item is the “Kept” item in the merge.
Note: An incorrect merge cannot be undone.
In Shopify, the product/variant is not set to "Shopify tracks inventory” or the product/variant inventory is not set to be managed by "Shopify", "Whiplash" or a service listed in the Whiplash shop preferences.
To verify the connection is correct, go to your Shop tab within Whiplash.
From the next screen you can hover over the 3 boxes on the right hand side of the item link, which will quickly show you who is set to fill the item. The first box should be showing a green box with a white 'm' indicating Manual for anything Whiplash is fulfilling. The second box shows who the inventory is managed by (this should show a green box with a white 's' for Shopify). The third box indicates if the item requires shipping (if this is a shippable item, this should show a green box with a white check mark).
If any of these boxes are not correct for your products variant, you will need to change that inside of Shopify.
Another Service Or Provider
Another service or fulfillment provider is writing over the Whiplash level. If you believe this is happening please contact your developer for assistance.
Automatically Sync Inventory Levels
In Whiplash, the shop's Automatically Sync Inventory Levels preference is set to "Only when Item is Set to Process Orders", and the item has Process Orders turned off.
To check to see if you item has Process Orders turned off, go to your item in Whiplash and verify this setting is not on Never. If it is, you can use the drop down to change it.
"Never" Sync Inventory Levels
In Whiplash, the shop's Automatically Sync Inventory Levels preference is set to ”Never"
You may have it set that Automatic Sync across your store has been set to Never. Changing this setting will cause a Sync across all items, so if this is not the intended outcome, please reach out to your developer or site admin.
To verify this setting has not been set or to change this setting, You will go to your Preferences and then the General tab.
Then scroll down that page, until you reach inventory settings. From there using the drop down you can change this setting.