Overselling
If you have items that are selling very quickly, like in the case of flash and holiday sales, the inventory syncing between RyderShip and your store can be delayed, causing overselling.
After RyderShip imports an order, it will notify your shop of the new quantity. During that import period, your shop may have already accepted payment for new orders that we have not yet imported. So while our system may know the inventory for an item has reached 0, your shop might not get that update until after it's already oversold.
Prevention
During flash sales, we recommend disabling inventory syncing on the items that are being sold in the sale.
You can wait to change this setting until after your items arrive at our warehouse. That way your shop has a starting quantity. Disabling the syncing will allow your shop to control the inventory quantity. Since your shop is the one taking the order, it can more reliably prevent overselling. After the sale is over, you can enable syncing again for the item.
To disable an item's inventory syncing:
1. From the Inventory menu, locate the item.
2. Click the item to open the Item Details page.
3. Click the Settings tab, scroll down to the Automatic Inventory Sync section.
4. Select Never to disable the syncing process.
5. Click Save Changes.
Be sure to change this setting back to your preferred setting once the sale is over.
Store-wide flash sales
If a large part of your catalog is on sale, you can also temporarily disable the inventory sync on your account's Preferences pages.
To disable the inventory sync for your account:
1. Click the drop-down under Customer, and then click Preferences.
2. Under the General tab, scroll to Inventory section.
3. Select Never for the Automatically Sync Inventory Levels field. This will apply across all items in your inventory.
4. Scroll to the bottom and click Save Changes.
Be sure to change this setting back to your preferred setting once the sale is over.
How can I prevent overselling?