Location Roles

Heather Haleen
Heather Haleen
  • Updated

In this article:

What are location roles?

Think of this like the status for an Item on a Shelf. A shelf can contain multiple Items; each unique Item on the Shelf has its own Location; each Location can have its own Role.

A Shelf cannot contain multiple Locations for the same Item, but different Roles.


Shelf 01-AA-01-01 has 1 unit of WATER-BOTTLE that's Pickable and 5 units of TSHIRT that are Damaged. The Shelf has 2 Locations.

We can add more Pickable WATER-BOTTLES and more Damaged TSHIRTs, or a different SKU.

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The "base" or "default" location role. Batches can send Pickers to these locations. Items count toward sellable stock.


The "base" or "default" location role for GreyOrange warehouses only. Batches send the GreyOrange mobile storage units to these locations. Items count toward sellable stock.


Items count toward sellable stock, but are not used for Picking. Backstock can be promoted to Pickable via Replenishment.
Enhanced pick efficiency—send pickers to the low shelves before the wrapped pallet of Backstock 20 feet up.


Location role for GreyOrange warehouses only. It's used when replenishing from backstock during location transfers. Items count toward sellable stock. 


Temporary location role that can be used for storing inventory without contributing to sellable stock.

To receive into this role, you must enable it in Customer Preferences (Admin tab). 

Warning.pngThis preference option is only visible to Administrators.



Pending locations don't contribute to sellable stock. Items have been received in Returns, but are Pending when there is still Post-Processing work to do. The only way to assign a Pending location role is if it's enabled in Customer Preferences (Admin tab).

Warning.pngThis preference option is only visible to Administrators. 
This enables Returns to be completed, but their stock to not be made immediately sellable. The warehouse then has the time to recondition and re-shelve items.


Lightbulb-1.pngGreyOrange warehouses use the Pending location role as part of the receiving process. GreyOrange ship notices are assigned to Pending locations. Once the inventory is successfully put away, Whiplash completes a location transfer to change the location role to External.


Expired locations don't contribute to sellable stock. Items are Expired when they have Lot Control on, and are in a Lot that's past its expiration date.  


Damages aren't sellable. Items enter Damaged locations during Returns or Ship Notice receiving.

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General information about location roles

  • Orders can't be directly created from a Location Role; they can instead be Batched favoring a particular set of Location Roles.

  • One physical shelf could have multiple Location IDs with the same Name. For example, Location 01-AA-001-001 might have 2 units of SKUABC and a role of Pickable. When an order is placed for 1 unit of SKUABC, there are now two Location IDs with the same name. One of them could be Pickable, one could be Reserved.

  • Inventory Exports and the Inventory Snapshots include stock levels for each role.

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Roles higher on the list override those below them.
  1. Damaged
  2. Expired
  3. Pending
  4. Reserved
  5. Backstock | Dropoff
  6. Pickable | External

Lightbulb-1.png External and Dropoff apply to GreyOrange warehouses only.

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Related questions:

What are Location Roles?