Cases and Cartons

Trisha Arnold
Trisha Arnold
  • Updated

We support Item units, a case of units, and a carton of cases. You can use the Case and Carton functionalities to avoid committing inventory to any configuration while still allowing us to ship in bulk without extra pick and pack costs.


Items, Cases, and Cartons

Item: one unit of sellable product. 

Case: multiple units of sellable product packaged together. You can create a case designation such that when a case is ordered, you are charged for the pick of a single item.

Carton: multiple cases packaged together. Again, you could sell or create an order for a carton and this would ship with a pick fee of a single item. This is great for wholesale orders or bulk transfers. 


Orders by Item

Inventory is flexible. If your customers place a large order, the pick and pack fees will automatically be lower.

No additional labels or SKUs are required—just one Item. Orders need to come in unit quantities, since there is no way to directly order a case or carton.

You can find these settings in an Item's Details tab.


Separate Items

This strategy is rarely used because it tends to add complexity for your team. It allows you to reserve inventory for wholesale shipments or ecommerce and may make more sense to track inventory. Your cases and units will need to be labeled with a separate SKU so they can be scanned.

When using this method, you will have two or three items each with an entirely separate SKU. For example, PINTGLASS, PINTGLASS-CASE, and PINTGLASS-CARTON. 


There are separate inventory levels for units, cases, and cartons. Stock is automatically reserved as a unit, case, or carton.


Important Notes

  • When ordering large quantities, you pay a pick and pack for each unit. If you run out of units, you will need to contact us to have us break open cases for re-stocking as an hourly Project. 
  • Cases and cartons need to have their own SKU and label.
  • If you would like to track inventory for cases and cartons separately instead of at the unit level, you can create a separate SKU for them and label your packaging accordingly.
  • Case and carton quantity should be set by the customer when a SKU is created. Editing case and carton quantity after receipt of inventory, without confirming the quantities currently in the facility, could result in mis-ships or inventory discrepancies.


Related Questions:

What is the difference between an Item, Case, and Carton?

How do I ship in bulk without extra pick and pack cost?