If something goes wrong with an Order, we want to know about it. Everyone makes mistakes—but our job is to identify patterns, nip issues in the bud, and close loopholes that allow Orders to leave our facility less than perfectly.
Click the "Report Issue" button to start the process.
This is found near the top of every Order's Details page.
Pick an Issue Type, and describe the problem.
If reports of breakage pile up, we'd take a collective look at our packaging choices.
Customer Support will respond.