Customers must ensure that their Shopping Cart Methods are correctly mapped to the expected Shipping Methods within RyderShip.
- Accessing Shipping Method Preferences
- Mapping a Shipping Method
- Using Rules to avoid Shipping Methods
- Troubleshooting
- Blacklisting a Shipping Method
Accessing Shipping Method Preferences
You can access and change these settings at any time.
1. In the top-right corner, click the Customer drop-down and select Preferences.
2. Click the Shipping Methods tab.
Mapping a Shipping Method
By setting up custom mappings for each of your Shopping Cart Methods, you’ll ensure that your orders are shipped as intended.
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* The order’s Shopping Cart Method does NOT have a custom Shipping Method mapping Blacklisting the global ship method will not prevent this situation. You can avoid it by setting up a custom Shipping Method mapping because custom mappings override global shipping methods. |
Keep in mind these two important steps when mapping a Shipping Method.
Complete each Shipping Method mapping & match the integration text exactly during setup
1. Customers must match the text of their integration exactly when entering it into the Shopping Cart Method field.
2. Next, select the appropriate Shipping Method in the Official Method field.
3. Click Add Method to complete the mapping.
In this example, when a consumer chooses FedEx Standard Ground (3-7 business days) during checkout, that order will be mapped to FedEx Ground.
Set Shipping Methods across US/UK/Canada if appropriate
Customers must set their Shipping Methods across US/UK/Canada if they are shipping from facilities in each respective country.
Expedited Shipping
If offering Expedited Shipping, you must specify the Shopping Cart Method and assign an Expedited 'Official Method' from the drop-down.
Expedited Shipping Methods won't be clearly identified as "Expedited". However any Shipping Method or time-bound rate Group (i.e. 'Whiplash Cheapest 2 Days or Better’) that guarantees delivery in 2 business days or less should be considered "Expedited".
Best Practice
Mapping your Shopping Cart Method to a specific Shipping Method is an effective way to control delivery and time-in-transit commitments. By choosing a specific Shipping Method, you agree to using such Shipping Method even when other options may be available, potentially at a lower cost and improved performance.
To take advantage of the lowest cost Shipping Methods, consider using rate-shop groups that are time-bound, such as 'Whiplash Cheapest 2 Days or Better'.
Default Mapping
By default, if the Shopping Cart Method received by RyderShip does not match an existing mapping entry, the Shipping Method will default to Whiplash Cheapest Rate.
Alternatively, you may create a default Shipping Method by entering "Default" as your Shopping Cart Method and then selecting your preferred default “Official Method”. Orders that come in without a Shipping Method will use this default method if the shipment qualifies for it.
Using Rules to avoid Shipping Methods
If you want to use Rules to avoid specific Shipping Methods, keep in mind this only works in cases where the Shipping Method is a 'Cheapest' option and RyderShip is rate shopping.
In cases where orders are mapped to a specific Shipping Method that is not a ‘Cheapest’ one, the Rules will not fire.
Troubleshooting
The most common mistake made is that the Shopping Cart Method received by RyderShip from the Customer’s integration does not match a Shopping Cart Method mapping entry in RyderShip. These must match exactly for the mapping entry to be effective.
Example: “Free Shipping” is listed as a Shopping Cart Method on a mapping entry, but an order received by RyderShip lists “Free-Shipping” as the Shopping Cart Method. This order would not receive the expected custom mapping, and the Shipping Method would be set to the default method.
Blacklisting a Shipping Method
A Blacklist is a list of any Shipping Methods that you do NOT want to be evaluated when rate-shopping within RyderShip. Any Shipping Methods added to the Blacklist will not be selected during rate-shopping.
If you need to conditionally blacklist a Shipping Method, click here for details below.
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* Blacklisted Shipping Methods may still be used in the following circumstances: - A Shopping Cart Method is mapped directly to that Shipping Method * We cannot guarantee the availability of any Shipping Method at the time of shipment. * If the set Shipping Method is not available at the time an order is shipped, or if the order is incompatible with the Shipping Method, by default, the Shipping Method will be set to Whiplash Cheapest Rate, and the order will be shipped using the lowest-cost, non-blacklisted Shipping Method. If only Blacklisted Shipping Methods are available, RyderShip will select the lowest cost Shipping Method. |
To set your blacklisted methods:
1. Access the Shipping Methods tab under Preferences.
2. Scroll down to the Blacklisted Methods drop-down, and select the Shipping Method that you wish to blacklist.
3. Click Add Method.
4. Repeat steps 2 and 3 for each Shipping Method that you wish to Blacklist.
If the Customer is shipping from facilities across US/UK/Canada, the process above should be repeated for each respective country.
To conditionally blacklist a Shipping Method:
1. Customer should consult their Customer Success Manager (CSM) and provide all conditions where certain Shipping Methods should be blacklisted.
2. CSM will work with a member of the Parcel team to develop the necessary rule(s) to accomplish this.
Related Questions:
How do I change my shipping preferences?
What is the default method of shipping?
How do I blacklist a Shipping Method?