Once Shipping Methods have been set, it is important to make sure these methods are mapped correctly. By default, without any mapping, Ryder will ship Whiplash Cheapest Rate.
You can access and change these settings at any time by going to Shipping Methods under Preferences.
Steps to Take
There are two important steps to make sure this functions as intended.
First, customers should match the text of their integration exactly as entered when entering it into the Shopping Cart Method field.
In this example, when an end-customer checks out, they have the option to choose 'FedEx Standard Ground (3-7 business days)' if they’d like their order to ship FedEx Ground.
Second, these need to be set across US/UK/Canada if you are shipping from multiple counties in the RyderShip network.
Troubleshooting
The most common mistake made is that the Shipping Method name passed from the shopping cart does not match the 'Shopping Cart Method' in the RyderShip application. These must match exactly for the requested shipping method to be selected.
For example: Free Shipping would be listed as a Shopping Cart Method and an Official Method must be chosen.
If offering Expedited Shipping you must specify the Shipping Method set up in your shopping cart. Next, assign a specific Shipping Method or time bound rate group (usually a faster service, such as FedEx 2 day) in RyderShip.
Choosing specific Shipping Methods is the best way to standardize the methods used for end- customers. However, each service has its strengths and weaknesses. By choosing a specific Shipping Method, you agree to using such Shipping Method even when other options may be available, potentially at a lower cost and improved performance. To take advantage of the lowest costs, consider using rate shop groups that are time bound, such as 'Whiplash Cheapest 2 Days or Better'
How to Blacklist a Ship Method
This is also where you can set up a Blacklisting of any Ship Method you do not wish to use. We cannot guarantee the availability of any ship method at the time of shipment. If the Ship Method you have chosen is not available at the time an order is shipped, or if the order is incompatible with the chosen Ship Method, by default, we will ship Whiplash Cheapest Rate using a non-blacklisted service.
You can set your Blacklisted Methods by navigating to Preferences and selecting the Shipping Methods tab and scrolling down to the Blacklisted Methods dropdowns:
This process should be repeated if you are shipping from multiple facilites in different countries in the RyderShip network.
Related Questions:
How do I change my shipping preferences?
What is the default method of shipping?
How do I blacklist a Shipping Method?