Once you’ve looked over the Shipping Methods and have decided which methods you would like to use, it’s important to make sure these are mapped correctly. By default, your account will ship Whiplash Cheapest Rate.
You can access and change these settings at anytime by going to your Shipping Methods in Preferences.
Steps to Take
There are two important steps to make sure this functions as intended.
First, you need to match the text of your integration exactly when entering it into the Shopping Cart Method field.
In this example, when a customer checks out they have the option to choose FedEx Standard Ground (3-7 business days) if they’d like their item to ship FedEx Ground.
Next, these need to be set across US/UK/Canada if you are shipping from Multiple facilities.
Note: Whatever shipping method you offer needs to match an Official Method in Whiplash.
Troubleshoot
The most common mistake is to not match the Shopping Cart Method to the integration you use. These must match for the method at checkout to be chosen.
You can check the shopping cart method in an order by going into the hidden panel.
An example would be "Free Shipping". In this scenario Free Shipping would be listed as a Shipping method, and an official method chosen (this would likely be a budget method or Cheapest rate).
However, if they offer for example "Expedited Shipping" Whiplash has no way of knowing what that method is, unless this is set up as a Shopping Cart Method (their customer is selecting "Expedited Shipping" at checkout) and then an Official Method chosen (usually a faster service, such as FedEx 2 day)
How to Block list
This is also where you can set up a Block list of any method you do not wish to use. We cannot guarantee the availability of any ship method at the time of shipment. If the ship method you have chosen is not available at the time an order is shipped, by default, we will ship Whiplash Cheapest Rate using a non-block listed service.
You can set your block listed methods by using the drop down and selecting "Block list Method". You will then see it appear in orange to confirm it has been set.
These also need to be set across US/UK/Canada if you are shipping from Multiple facilities, and to International and Canada Destinations from each Origin facility.
Note: Blacklist and Whitelist are no longer terms we use. Blacklist is now Block List and Whitelist is now "Allow List".