Before you can start sending wholesale orders to RyderShip, there are several key steps that must be completed first. 

In this article:

• Timelines to complete required steps
• Required steps to get started
• Questions? 

Timelines to complete required steps

Important!  Be sure to allow enough time to complete all required steps below – before you can start shipping wholesale orders.

• Please allow a minimum of 4 weeks from the time a sample order is dropped (Step 3) until we align on a start date (Step 7).
• If you have questions about these timelines, please contact your Customer Success Manager (CSM). 

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Required steps to get started

 Gather & record your required retailer & shipping information 

Use the attached Excel file to record all of the retailers you plan to ship to and any information about their requirements including: 

• A list of all retailers that you’ll be using.
   
• Each of the retailer’s routing guides.
  Routing guides must be actual pdfs are required, not links.
   
• If GS1 labels are required, use GS1 Label Field Mapping & Setup to understand the required mappings for each retailer.
   
• If custom packing slips are required, you can build them directly in RyderShip using our Template functionality. See Customizing Templates for more information. 
   
• Specific pack-out instructions (pallet heights, etc).
   
• Specific routing portals with login information.
   
• Shipping terms (collect/prepaid, etc).

As a best practice, we also ask that you send us samples of your custom packing slips. 
 

  Send the completed Excel file to RyderShip

Email the required details from Step 1 to your CSM and support@whiplash.com.
 

 Send sample orders to RyderShip to be uploaded to the Sandbox

• Send sample orders for each retailer to RyderShip sandbox. If you need any support with this, reach out to your CSM.
   
• Be sure that your sample orders match the mappings detailed in GS1 Label Field Mapping & Setup.
   

 RyderShip warehouse must print the packing slips and GS1 labels

RyderShip Product and Customer Success teams will use the sample orders you sent in Step 3 to print a sample GS1 and packing slip for each retailer at the warehouse to ensure they meet the requirements from the routing guides.
 

 RyderShip sends the GS1 labels to retailers for approval

Next, the RyderShip Product and CS teams will send the physical label to each retailer for approval before shipping can begin.

Important! Each template must be approved by the retailer to ensure the label setup is correct before you start using the template.

  
Confirm the routing portal access with RyderShip Operations

This step is not required if you’ll be shipping small parcel only and not LTL or FTL.

You’ll need to work with your CSM to confirm routing portal access with our Operations team.
 

 Once all steps above are complete, review with RyderShip to determine your start ship date

1.    Contact your CSM when all steps are complete. 

2.    Your CSM will coordinate a review with you and RyderShip Operations to ensure all steps are complete and to determine your start date for shipping to a retailer.

Important! Your start date must be agreed upon by both your CSM and Operations before you start sending orders to us.

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Questions? 

If you have any questions about how to get started with shipping wholesale with RyderShip, please contact support@whiplash.com

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Excel file

You'll need to enable editing and save the file with a new name to begin using the file. 

• RyderShip_Required_Retailer_Shipping_Info.xlsx10 KB