Whiplash's Shopify app creates a 2-way sync of Product and Order details. That means that once you install our Shopify app, you'll choose what products you'd like us to fulfill. When orders come through your Shopify store, we ship them automatically.
Once orders have shipped, Whiplash updates your Shopify store with tracking information, closes the order, and updates inventory. It's that easy.
Notes on Syncing
- Whiplash syncs for the first time as each Item is Received for the first time.
- Whiplash syncs information to one App Location. Even if you store inventory in multiple Whiplash locations, Whiplash has only one App Location in Shopify.
- Whiplash only sends a new quantity to Shopify when the quantity changes.
- Archiving an order in Shopify before it's been shipped Cancels the order in Whiplash.
- If you're sending products to Whiplash that will not be sold in your Shopify store, you can Create Items directly in Whiplash.
Information Flow
Shopify → Whiplash
Upon Install
| Action | Method | Timing |
|---|---|---|
| Full Item Import | Webhook | Immediate |
Ongoing
| Action | Method | Timing |
|---|---|---|
| Item Creation | Webhook | Immediate |
| Item Update | Webhook | Immediate |
| Item Deletion | Webhook | Immediate |
| Order Create | Webhook | Immediate |
| Order Update | Webhook | Immediate |
| Account Update (Store Name Only) | Webhook | Immediate |
Whiplash → Shopify
Ongoing
| Action | Trigger | Timing |
|---|---|---|
| Order Status Updates | Shipment |
Varies, depending on website traffic Immediate - up to a few minutes |
| Inventory Level Update | Inventory Level Change |
Varies, depending on website traffic Immediate - up to a few minutes |
Related Questions:
Where can I find details regarding Shopify's sync and information flow?