General Status Guidelines
- 50+ initial steps
- 100+ are being sent to the warehouse
- 200+ are being received by the warehouse
- 300+ final steps
Statuses
| Ship Notice | Consumer Return Status | |||
| Not Moving | Moving | ||
| Initial steps | In Transit | Receiving | Finalized |
|
25 - Unexpected 50 - Draft 80 - Label Purchased 85* - Refund Expired - Refunded 86* - Refund Expired - Unrefundable |
100 - In Transit 105 - Never Received 150 - Arrived |
200 - Processing 250* - Problem |
300 - Completed |
*Status no longer used
| Name | Status Number | How ship notice/return reaches this status | How ship notice/return leaves this status |
| Unexpected | 25 | Click Unexpected Delivery on Ship Notices list page | Click Mark Arrived |
| Draft | 50 |
- Consumer return is created AND label is not yet bought (happens in the same action) - Ship notice is created without any items |
Click Mark as in Transit |
| Label Purchased | 80 | Consumer return is created and label is bought | Click Void Label on the RMA |
| In Transit | 100 |
- Ship notice created via any ship notice creation flow (API, app through UI) - Click Mark as In Transit in UI - Use bulk action Mark as in Transit |
Click Mark Arrived |
| Never Received | 105 |
- Ship notice was created for a specific day but hasn't arrived at warehouse - Ship notice is automatically set to this status after 30 days of eta Note: These ship notices are automatically deleted after 1 week |
Auto-deleted after 1 week |
| Arrived | 150 |
- Ship notice arrives but not unpacked - Click Mark Arrived in UI - If ship notice is split, the newly created ship notice is at status 150 |
- Click Receive on a ship notice item - Click Mark Not Arrived to go back to status 100 |
| Processing | 200 |
- Click Receive on a ship notice item - Click Reopen in UI - Use bulk action Reopen |
- Finish receiving all ship notice items - Use bulk action Finalize |
| Complete | 300 |
- When a ship notice is completely done – goes through receiving flow for ALL items - Click Finish and Notify in UI - Use bulk action Finalize |
- Click Reopen in UI - Use bulk action Reopen |
For details about order statuses, see Order Statuses.