Primary code used to scan the item into RyderShip.

An item can have several scancodes. This field only lists the primary scancode.

Sum total of the item’s units actually on the shelf with location roles of Pickable, External, Backstock, and Dropoff. Unbatched units are always included in this count.

Paper facility: Count does not include batched units because the shelf quantity is decremented at batch.

Robot facility: Count may include batched units because the shelf quantity is decremented when RyderShip receives a pick confirmation from GreyOrange or Locus.

Also known as the physical inventory.

Allows you to take these actions, based on your user role:

• Edit – opens the customer’s Preferences > General page to update the preferences
• Billing – opens the customer’s in-app billing page, if applicable. Only available to Admin users
• Switch to Admin – unsets the customer to view all customers. Only available to Admin users.

Allows you to upload the item's picture. 

Hover over the picture location (upper left) to display the edit pencil icon. Click the pencil to find and add the picture.

Name of the item's SKU.

To start the merge SKU process, click Merge SKUs. See Managing Duplicate SKUs for more information.

Name of the item.

To start the merge title process, click Merge Titles. See Title Merge for more information.

Tariff code for the item, used for international orders. Also known as a harmonized code or HS code.

See International Orders for more information.

Product category or taxonomy that customers can assign to their items, up to 255 characters.

Examples:

• Bags
• Shirts
• ABC company > Men > apparel
• ABC company > Women > apparel

Determines whether the item would be actionable (refunded/exchanged) on the Returning page in the RyderShip Returns portal. Specific items may not be returnable, such as seasonal or final-sale items.

• Default – item uses the customer setting under Preferences
• Yes – item would be actionable in our returns portal. Use this setting when you want to override the customer setting
• No – item would not be actionable in our returns portal. Use this setting when you want to override the customer setting

These settings do not apply to returns outside the RyderShip Returns portal.

Determines whether the item’s price can affect if it is actionable (refunded/exchanged) on the Returning page in the RyderShip Returns portal.

• Default – item uses the customer setting under Preferences
• Yes – items with a price higher than a specified threshold are not actionable on our returns portal. Use this setting when you want to override the customer setting
• No – items do not have a price threshold that restricts whether they are actionable on our returns portal. Use this setting when you want to override the customer setting

These settings do not apply to returns outside the RyderShip Returns portal.

Indicates which item(s) a return item may be exchanged for, based on the SKU. See the examples in the UI for how to input a new policy.

Leave the field blank to include all items.

Opens the Assign Location page where you enter a new location for a set quantity of this item and assign a new location role:

• Pickable
• Backstock
• Damaged
• Expired
• Reserved
• Pending
• B-Stock

Allows you to take these actions, based on your user role:

• Adjust QTY – opens the Adjust Quantity page where you can increase or decrease the quantity for that shelf for the given role. You also must provide a reason for the update.
• Audit – opens the Auditing page for the specific item and shelf for the given role.
• Edit Role – opens the Edit Role page where you can change the location role to Backstock, Reserved, or B-Stock. Pending is not allowed.
• Edit Shelf – opens the Edit Shelf page where you can change the shelf location for this item and move the inventory. Also known as an inventory transfer.

Definition of the action taken – added to an order, relocated stock to new location, allocated new inventory to a location, etc.

Also includes a link to the appropriate RyderShip page.

Allows you to take these actions, based on your user role: 

• Activate and Make Primary – converts an inactive scancode to active and primary (default).
• Activate – converts an inactive scancode to active
• Make Primary – makes an active scancode your primary (default).
• Deactivate – converts an active scancode to inactive

You cannot change your current primary scancode directly. But it will update if you make another scancode the new primary.

Indicates whether orders containing the item will ship or not.

Checked (on) – Orders containing the item will ship

Unchecked (Off) – Orders containing the item will not be batched or shipped.

The Process Orders setting also is set at the account or Customer Preferences level. The item-level setting can temporarily override the customer default setting, but it may auto-update based on warehouse actions.

If you need to hold orders, it's best to use a Street Date to avoid auto-updates to the Process Orders setting, based on receiving stock or selling out stock. See Pre-Order & Insufficient Inventory for more information.

Determines how often this item will be synced with the customer’s online store inventory.

• Customer Default – This is the default option. It respects the customer’s default Sync Inventory setting from the Customer Preferences > General page.
• Never – Inventory syncs will not be triggered. This will also affect "publishing quantities" to the customer’s shop during ship notices.
• Always – Inventory syncs will always be triggered.

Shopify may rate limit us if you have many items set to "Always" and this can lead to inventory discrepancy issues between RyderShip and Shopify.

• Only when item is set to Process Orders – Inventory syncs will only be triggered if the item has Process Orders checked ON above in the Process Orders section.

Note that changing this setting does not trigger an immediate sync for the item.

Starts an immediate inventory sync with the customer’s online store for this item, irrespective of the selected sync setting.

This is considered a manual sync.

To change the customer’s sync settings for this item, see the Automatic Inventory Sync section above.

Specific criteria included in the rule for this item.

Examples: Order Type values, Meta Field Key values

Sets a Street Date for this item. A street date is the day the public is allowed to receive the merchandise – often used with album releases.

Orders ship ahead of their Street Date so the order arrives at the consumer on its Street Date.

RyderShip default is to allow 1 day in transit for all orders. See Managing Releases with Street Dates for more information.

Check this setting to capture a serial number for this item when it ships.

This setting can also be set under Customer Preferences > Lot Control.

See Serial Number Capture for more information.

Actions:

Recalculate Quantity

Recalculates the Available quantity of the item so it’s synced up correctly with the item’s corresponding On Shelf quantity. The two quantities can become out of sync if an item transaction is missed.

This process looks at what is on the shelf and open orders to recalculate the Available quantity.

See the Item Details header for definitions of Available and On Shelf quantities.

DataDog Search Logs:

ID/Originator

DataDog Search Logs:

Inventory Sync History

Code sample for the item.

Hover over the code to highlight individual lines for easier viewing.